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Quality Guarantee

A note to Vitorious

For help with an existing order, including order status, returns and exchanges, or billing and payment issues, please allow 1-3 business days for a response.

How Can We Help You?

Find answers to frequently asked questions

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Orders & Shipping

1. How do I know my order is confirmed?

Email confirmation sent

2. How long does delivery take?

5-7 business days within EU

3. How can I track my order?

Email info@vitorious.com

4. What countries do you ship to?

All EU countries

5. Do you offer gift packaging or personalized messages?

Yes, inquire at info@vitorious.com

6. Can I get a custom offer for larger quantities?

Yes, send requests to info@vitorious.com

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Products & Ingredients

Where are products made?

Curated in Bulgaria from local natural suppliers

Do products meet European quality standards?

Yes, meets all EU regulations

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Returns & Refunds

Can I return my order and get a refund?

Yes, refer to Refund policy

FAQ

Below are some of are common questions:

Real People, Real Support

Have questions about your ritual, your order, or what blend fits you best? Our small (but mighty) team is here to help — just like we’d help our friends.

Not Sure Where to Start? We’ll Guide You Personally.

Looking for the right tea for better sleep or oil to support hormones? Ask us — we’ll craft a personal recommendation for you.

We Speak the Language of Nature — and Yours Too

We reply in English, Bulgarian, German or Dutch — just let us know your preference.

Need a Sample? Let’s Talk.

Interested in stocking our teas or offering our oils in your wellness studio? Let’s start the conversation — samples are available.

Accessible Premium Quality

Top-tier natural products at fair, honest prices — wellness without compromise