How Can We Help You?
Find answers to frequently asked questions
Orders & Shipping
1. How do I know my order is confirmed?
Email confirmation sent
2. How long does delivery take?
5-7 business days within EU
3. How can I track my order?
Email info@vitorious.com
4. What countries do you ship to?
All EU countries
5. Do you offer gift packaging or personalized messages?
Yes, inquire at info@vitorious.com
6. Can I get a custom offer for larger quantities?
Yes, send requests to info@vitorious.com
Products & Ingredients
Where are products made?
Curated in Bulgaria from local natural suppliers
Do products meet European quality standards?
Yes, meets all EU regulations
Returns & Refunds
Can I return my order and get a refund?
Yes, refer to Refund policy
FAQ
Below are some of are common questions:
Real People, Real Support
Have questions about your ritual, your order, or what blend fits you best? Our small (but mighty) team is here to help — just like we’d help our friends.
Not Sure Where to Start? We’ll Guide You Personally.
Looking for the right tea for better sleep or oil to support hormones? Ask us — we’ll craft a personal recommendation for you.
We Speak the Language of Nature — and Yours Too
We reply in English, Bulgarian, German or Dutch — just let us know your preference.
Need a Sample? Let’s Talk.
Interested in stocking our teas or offering our oils in your wellness studio? Let’s start the conversation — samples are available.
Accessible Premium Quality
Top-tier natural products at fair, honest prices — wellness without compromise
A note to Vitorious
For help with an existing order, including order status, returns and exchanges, or billing and payment issues, please allow 1-3 business days for a response.
